Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about shopping with Gifting Isle

Orders & Shipping

How long does delivery take?

We ship across India within 5-7 business days. Metro cities typically receive orders in 3-5 days. You'll receive tracking details via SMS and email once your order ships.

Is shipping really free?

Yes! All prepaid orders ship free across India. No minimum order value required.

Do you ship internationally?

Currently we only ship within India. International shipping is coming soon!

Payments

Why are products prepaid only?

We offer exclusive discounts on prepaid orders — up to 33-68% off MRP. This allows us to pass maximum savings to you. We accept UPI, credit/debit cards, net banking, and digital wallets.

Is my payment secure?

Absolutely. We use Shopify's secure checkout with 256-bit SSL encryption. Your payment information is never stored on our servers.

What payment methods do you accept?

We accept UPI (GPay, PhonePe, Paytm), credit cards, debit cards, net banking, and digital wallets.

Returns & Refunds

What is your return policy?

We offer a 7-day return window from the date of delivery. Items must be unused and in original packaging. Contact us at support for a hassle-free return.

How long do refunds take?

Once we receive the returned item, refunds are processed within 5-7 business days to your original payment method.

What if my product arrives damaged?

Contact us within 48 hours with photos of the damage. We'll arrange a free replacement or full refund — no questions asked.

Still have questions?
Email us or visit our Contact page